Under the General Data Protection Regulations (2018) there is a requirement to define how The Cats Other Mother uses and protects any information that you give us when you make an enquiry about boarding your cat with us, either by visiting in person by telephone, or use our website and any sub-domains.

The Cats Other Mother is the data controller for the purpose of this policy.

The Cats Other Mother is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this policy. The provision of your personal data to us is voluntary. We may obtain your personal data when you provide it to us (e.g., where you contact us via email or telephone, or by any other means, or when you provide us with your business card). However, without providing us with your personal data, you will be unable to make a booking for your cat.

The Cats Other Mother may change this policy from time to time by updating this page. Although most changes are likely to be minor you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th December 2019.

What data do we collect

We may collect the following information:

  • Your full name.
  • Contact information including telephone numbers, email address and home address (inc. postcode).
  • E-mail address/es. When Visitors or Customers send email enquiries to The Cats Other Mother, the return email address is used to answer the email enquiry we receive. The business does not use the return email address for any other purpose.
  • Information regarding your cats

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • To satisfy the requirements of our licensable activities.
  • Where applicable and debt recovery purposes.


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Cookies cannot carry viruses or install malware on your devices.

We do not use this information other than to help us perhaps improve our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not share, sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal data to send you information relevant to your current or future bookings, e.g. dates the cat hotel may be closed etc.

The Cats Other Mother will not be held responsible for events arising from unauthorised access of your personal information. It is your responsibility to keep your personal information secure, by maintaining the confidentiality at all times of any accounts, password and PIN details used on our website.

Period of time the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective legal statutory retention period. After expiration of that period, the corresponding data is deleted, so long as it is no longer necessary for the fulfillment of the contract or the initiation of a future contract.

You may request details of personal information which we hold about you under the GDPR 2018. If you would like a copy of the information held on you, please write to us at:

The Cats Other Mother 
Shoreside Bungalow and Stables 
Prestolee rd
M26 1FJ

Or e-mail us at:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Jurisdiction and Applicable Law

This Policy shall be governed and by interpretation in accordance with the law of England and Wales and complies with UK data privacy legislation, along with any relevant European laws that may apply from time to time.

If any of our terms and conditions should be determined to be illegal, invalid or otherwise unenforceable for any reason, then that provision shall be severed and deleted from these terms and the remaining terms and conditions shall survive and continue to be binding and enforceable.